Chessington Flowers Online Delivery Terms for Local Customers

Chessington Flowers – E-commerce Terms & Conditions

Introduction

These Terms & Conditions ('Terms') outline the rules and regulations for the use of the Chessington Flowers online ordering platform (the 'Service'). By accessing, browsing, or using this website to place an order for flower delivery in Chessington or the surrounding areas, you agree to be bound by these Terms. Please read them carefully before placing your order. If you do not agree to any part of these Terms, you should not use this website or our Service.

Applicability of These Terms

These Terms apply to all purchases made by customers based in Chessington and its surrounding areas who use our e-commerce platform to order flowers for delivery. These Terms do not cover in-person purchases made from any physical Chessington Flowers retail outlets.

Order Process

To order flowers online with Chessington Flowers in Chessington and nearby areas, please follow these steps:

Select your chosen floral product(s) by adding them to your online shopping basket.
Proceed to checkout, provide the required delivery details, and choose your preferred delivery date and timeslot (subject to availability).
Confirm your order summary and review all details for accuracy, including recipient address and personalised message (if applicable).
Complete payment using one of the accepted methods at checkout.
You will receive an automated order confirmation. This serves as an acknowledgement of receipt but does not yet constitute acceptance of your order.

All orders are subject to acceptance by Chessington Flowers. If your chosen item is temporarily unavailable, we may offer a suitable substitute of equal or greater value at no extra cost, or contact you for further instructions.

Payments

Full payment for your order must be made at the time you place your order. Chessington Flowers accepts major debit and credit cards, and may accept other payment methods (specified at checkout). All payments are processed securely and in accordance with industry standards.

Prices for products and delivery are stated in Pounds Sterling (£) and include VAT unless otherwise indicated. We reserve the right to change prices at any time but such changes will not affect orders you have already placed.

Order Acceptance and Contract Formation

Your order constitutes an offer to purchase from Chessington Flowers. An order is deemed accepted by us only when you receive a dispatch confirmation (either by email or other form of communication), at which point a contract will be formed. We reserve the right to decline any order prior to confirmation for reasons including, but not limited to, suspected fraud, unavailability of products, or incomplete delivery address details.

Delivery

Chessington Flowers offers local flower delivery to Chessington and its surrounds. Delivery charges and timescales will be clearly stated prior to completing your purchase. While we strive to meet all delivery times, occasionally events outside our control may impact delivery schedules. We shall not be held liable for delayed deliveries resulting from such circumstances.

It is your responsibility to provide accurate delivery information. We are not liable for undelivered orders due to incorrect or incomplete recipient details. If no one is available at the delivery address, we will seek to leave the flowers in a safe place, with a neighbour, or to re-attempt delivery; our driver will leave a card or notification where possible.

Substitutions and Product Availability

All flowers and arrangements are subject to availability and seasonal variation. Where specific flowers are unavailable, Chessington Flowers reserves the right to substitute them with similar items of equal or greater value and quality. Every effort will be made to maintain the style, theme, and colour scheme of your chosen arrangement.

Cancellations and Amendments

For online flower orders to Chessington and surrounding areas, you may cancel or amend your order by contacting us, provided your request is received before your order has been prepared for dispatch. Once flowers have been arranged or dispatched, cancellations or changes may not be permitted due to the perishable nature of the goods.

If you wish to cancel an order, please notify us as soon as possible. Where cancellation is possible and accepted by us, we will issue a refund to your original payment method. Refund processing times may vary according to your bank or card issuer.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted except in cases of quality concerns or incorrect items. If you are dissatisfied with your delivery due to damage, wilted flowers, or the wrong product being delivered, please notify us within 24 hours of receipt of your order, and provide photographic evidence where possible. We will then endeavour to resolve the issue by offering a replacement, partial refund, or full refund in accordance with your consumer rights.

Limitations of Liability

Chessington Flowers is committed to providing high-quality floral products and reliable local delivery. If, for any reason, we fail to deliver your order as agreed, our maximum liability shall be limited to the refund of the original purchase price.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any matter in respect of which it would be unlawful to restrict liability.

We shall not be liable for any indirect losses, including loss of profit, loss of opportunity, or any consequential damages arising from your use of the Service, nor for delays or failures resulting from events beyond our reasonable control (for example, extreme weather, acts of God, or third-party courier failures).

Your Responsibilities

By placing an order, you represent that:

You are legally capable of entering into binding contracts.
The information provided during ordering is accurate and complete.
You are making a purchase for yourself or as a genuine gift for another person within Chessington or its surrounding areas.

You agree not to use our Service for unlawful purposes or to submit false or misleading information.

Intellectual Property and Website Use

All content on the Chessington Flowers website, including images, text, logos, product designs, and graphics, are the property of Chessington Flowers or its licensors, and are protected by UK intellectual property laws. You may use our website for personal, non-commercial use only. Any unauthorised use of website content is strictly prohibited.

Governing Law and Jurisdiction

These Terms and any separate agreements whereby Chessington Flowers provides you Services shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Amendments to Terms & Conditions

Chessington Flowers reserves the right to amend or update these Terms at any time without prior notice. Any changes will take effect immediately upon posting on the website. It is your responsibility to check the Terms for updates prior to placing a new order. Your continued use of the website or Service following any amendments constitutes acceptance of the updated Terms.

Additional Information

If any portion of these Terms is rendered invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between you and Chessington Flowers regarding the use of our online Service for flower delivery in Chessington and the surrounding areas.

For further clarification about these Terms & Conditions or any aspect of our local online flower delivery, you may contact us using the contact form on our website.

Last updated: June 2024